From March 2014 until September 2016, Darussalam line 123 (TD123) managed 756,959 calls, with an average of 24,000 per month, most of which were related to public queries on electric and water services.
This was on Wednesday disclosed by e-Government National Centre (eGNC) Director Mazriyani binti Haji Abdul Ghani during a press conference held in Jalan E-Kerajaan.
She also told the assembled media that 70 per cent of the complaints were successfully managed by TD123, with 79 per cent being solved within six days.
At the same time, the director announced the addition of two new channels: the ‘TD123 Mobile App’ and the ‘TD123 Live Chat’.
More details in Thursday’s Borneo Bulletin.
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